Save Money By Cancelling Ancestry.com

About Ancestry.com

Ancestry.com is a genealogy and family history search site based in Utah. Ancestry’s parent company, Infobases, was founded by two Brigham Young University graduates Paul Allen and Dan Taggart, in 1990 to offer Latter-Day Saint publications on disk. Ancestry Inc, which originally was responsible for a magazine and books on the subject of genealogy, was purchased by Infobases in July 1997 which is when the ancestry.com web address came into existence. Other products offered by Ancestry include Ancestry DNA test kits, the Find A Grave website, RootsWeb, and Newspapers.com. Access to the databases is offered free at Latter-Day Saint family history centers as well as free membership options for members of the Church of Jesus Christ of Latter-Day Saints and a free “registered guest” membership often linked to accounts created with the purchase of a DNA test kit. DNA kits are a popular option for donor-conceived persons searching for information.

Paid membership is offered in 3 tiers, each with a monthly and 6-month purchase option. The U.S. Discovery membership allows access to all U.S.A. based records in the database and costs $19.99 per month with the option to purchase 6 months of membership for $99.00. The World Explorer option offers access to domestic and International records in the database for $34.99 per month or $149.00 for 6 months of membership. The All Access tier of membership offers access to all records on Ancestry.com, basic access to Newspapers.com, and access to the related site Fold3.com for $44.99 per month or $199.00 for 6 months worth of membership. All membership options come with a 14-day free trial before you are charged for continuing access and will automatically renew in the future when the membership expires until it is cancelled. If you wish to cancel, please follow the steps below.

What we know about Ancestry.com
Here is some helpful information that we were able to locate about this business.
Address 1: 1300 West Traverse Parkway
City: Lehi
State/Province/Region: UT
Zip/Postal Code: 84043
Country: United States
Phone 1: 1-800-262-3787
Phone 2: 1-801-705-7000
Email 1: support@ancestry.com
Twitter Url: https://twitter.com/ancestry
Facebook Url: https://www.facebook.com/AncestryUS/
Main Site Url: https://www.ancestry.com/
Help Site Url: https://support.ancestry.com/s/
Contact Form Url: https://ancestry.force.com/s/contactsupport
Terms Of Service Url: https://www.ancestry.com/cs/legal/termsandconditions
Privacy Policy Url: https://www.ancestry.com/cs/privacyphilosophy
Get this info together
You will need all or some of the following information in order to accomplish the steps on this page.
  • First Name
  • Last Name
  • Maiden Name
  • E-mail Address on account
  • Password
  • Address 1
  • Address 2
  • City
  • State
  • ZIP/Postal Code
  • First 6 and Last 4 digits of the Credit you are being charged on
  • Date of Last Charge
  • Amount of Last Charge
Follow these steps
Here’s how to cancel by Login.
  1. Goto https://www.ancestry.com/
  2. Click on “Sign In” in the top right corner
  3. Log in to your account using your email address and password
  4. Click on your name in the top right corner
  5. Click on “Account settings”
  6. Scroll down to locate “Cancel subscription”
  7. Click on your reason for cancellation
  8. Keep your confirmation number or email as proof that you cancelled your account
Here’s how to cancel by Phone (Automated).
  1. Dial 1-800-262-3787
  2. Select phone menu option 2
  3. Provide your account information when requested
  4. Keep your confirmation number or email as proof that you cancelled your account
Here’s how to cancel by Phone (Live Agent).
  1. Dial 1-800-262-3787
  2. Select phone menu option 1
  3. Select phone menu option 2
  4. Provide your account information when requested
  5. Ask the representative to cancel your account
  6. Ask the representative if you will be charged again
  7. Ask the representative for a refund
  8. Ask the representative for a confirmation number or email
  9. Keep your confirmation number or email as proof that you cancelled your account
Here’s how to cancel by Web Form.
  1. Goto https://ancestry.force.com/s/contactsupport
  2. Enter your information where requested
  3. Click on Submit at the bottom of the page
  4. Keep your confirmation number or email as proof that you cancelled your account
  5. If you do not receive an email response, do not consider your account cancelled! Try to contact them another way.
Here’s how to cancel by E-Mail.
  1. Write an email requesting cancellation and confirmation
  2. Send your email to customersolutions@ancestry.com
  3. Keep your confirmation number or email as proof that you cancelled your account
Statement Charges
We’ve been able to associate Ancestry.com with these bank statement descriptions.
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