eHarmony is a dating site; its parent company is based in Los Angeles, California currently. The company was founded in Pasadena, California, in August of 2000 by Neil Clark Warren and Greg Forgatch. By 2012, the eHarmony website had 14% of the dating service market in the United States. One key difference for this site as compared to other dating sites is the fact that e-harmony can and does reject potential members to their site. It is estimated that some 20% of prospective members are rejected from e-harmony for a variety of reasons, including being married already, being under the minimum age of 21 years old, providing inconsistent answers on the questionnaire the site uses to generate matches, being married more than four times before age 60, or failing the dysthymia scale used by the site. Same-sex couples are not matched via eHarmony’s main site but may join the companion service Compatible Partners as part of the same paid subscription used to access eHarmony.
Joining the site, taking the questionnaire, and viewing matches are all free. However, contacting other members from the site requires a paid subscription. A basic paid membership can be purchased one month at a time for $59.95 paid in a single payment of $59.95, as a three-month subscription for $29.95 per month paid in a single payment of $89.85, as a six-month subscription for $29.90 per month paid either as a single payment of $179.40 or 3 payments of $59.80 each or as a year-long subscription for $19.95 per month paid as a single payment of $239.40 or three payments of $79.80 each. A TotalConnect membership includes a more in-depth matching questionnaire, a secure phone connect service for voice calls with matches without revealing your phone number, and the ability to display that your age, location, and name have been verified by the site. These memberships are $44.95 per month for a three-month subscription paid either as a single payment of $134.85 or three payments of $44.95, $33.95 per month for a six-month subscription paid either as a single payment of $203.70 or three payments of $67.90, or #23.95 per month for a twelve-month subscription paid either as a single payment of $287.40 or three payments of $95.80. A premier plan is also available, which includes all lower tier features as well as the ability to have members on other plans be able to see and respond to your messages and a guarantee of an additional 12 months free if you do not find a match. This plan is $41.95 per month for 12 months, paid in a single payment of $503.40. Customers on a three-installment payment plan may not be able to cancel until after their final payment is made. However, other customers can cancel if desired but risk losing time they have paid for if they have time remaining on the account when it is canceled. Information on how to cancel is found below.
eHarmony CANCEL GUIDES
Get together the following account information:
First Name
Last Name
Phone Number
E-mail Address on account
Password
Address 1
Address 2
City
State/Province/Region
ZIP/Postal Code
Country (if outside USA)
Date Of Birth
Login
Follow these steps:
Goto http://www.eharmony.com/login
Log in to your account using your email address and password
Scroll down to locate “My Settings”
Click on “My Settings”
Click on “Account Settings”
Scroll down to locate “Cancel My Subscription” or “Close Account”
Click on “Cancel My Subscription” or “Close Account”
Provide your account information when requested
Keep your confirmation number or email as proof that you cancelled your account
Phone (Live Agent)
Follow these steps:
Dial 1-844-544-3178
Select phone menu option 3
Select phone menu option 1
Ask the representative to cancel your account
Provide your account information when requested
Ask the representative if you will be charged again
Ask the representative for a refund
Ask the representative for a confirmation number or email
Keep your confirmation number or email as proof that you cancelled your account
Mail
Follow these steps:
Write a letter requesting your account be cancelled
Provide your account information when requested
Ask the representative for a confirmation number or email
Send your letter via certified mail to Attn: Cancellations, P.O. Box 3640 Santa Monica, CA 90408
