Save Money By Cancelling eHarmony

About eHarmony

eHarmony is a dating site, its parent company is based in Los Angeles, California currently. The company was founded in Pasadena, California in August of 2000 by Neil Clark Warren and Greg Forgatch. By 2012 the eHarmony website had 14% of the dating service market in the United States. One key difference for this site as compared to other dating sites is the fact that eHarmony can and does reject potential members to their site. It is estimated that some 20% of prospective members are rejected from eHarmony for a variety of reasons including being married already, being under the minimum age of 21 years old, providing inconsistent answers on the questionnaire the site uses to generate matches, being married more than 4 times before age 60, or failing the dysthymia scale used by the site. Same-sex couples are not matched via eHarmony’s main site but may join the companion service Compatible Partners as part of the same paid subscription used to access eHarmony.

Joining the site, taking the questionnaire, and viewing matches are all free. However, contacting other members from the site requires a paid subscription. A basic paid membership can be purchased one month at a time for $59.95 paid in a single payment of $59.95, as a three month subscription for $29.95 per month paid in a single payment of $89.85, as a six month subscription for $29.90 per month paid either as a single payment of $179.40 or 3 payments of $59.80 each, or as a year-long subscription for $19.95 per month paid as a single payment of $239.40 or three payments of $79.80 each. A TotalConnect membership includes a more in-depth matching questionnaire; a secure phone connect service for voice calls with matches without revealing your phone number, and the ability to display that your age, location, and name have been verified by the site. These memberships are $44.95 per month for a three month subscription paid either as a single payment of $134.85 or three payments of $44.95, $33.95 per month for a six month subscription paid either as a single payment of $203.70 or three payments of  $67.90, or $23.95 per month for a twelve month subscription paid either as a single payment of $287.40 or three payments of $95.80. A premier plan is also available which includes all lower tier features as well as the ability to have members on other plans be able to see and respond to your messages and a guarantee of an additional 12 months free if you do not find a match. This plan is $41.95 per month for 12 months paid in a single payment of $503.40. Customers on a three-installment payment plan may not be able to cancel until after their final payment is made, however other customers can cancel if desired but risk losing time they have paid for if they have time remaining on the account when it is cancelled. Information on how to cancel is found below.

What we know about eHarmony
Here is some helpful information that we were able to locate about this business.
Address 1: P.O. Box 3640
City: Santa Monica
State/Province/Region: CA
Zip/Postal Code: 90408
Country: USA
Phone 1: 844-544-3173
Phone 2: 844-696-4819
Email 1: customer_care@eharmony.com
Email 2: accountspecialists@eharmony.com
Email 3: usersupport@eharmony.com
Get this info together
You will need all or some of the following information in order to accomplish the steps on this page.
  • First Name
  • Last Name
  • Phone Number
  • E-mail Address on account
  • Password
  • Address 1
  • Address 2
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country (if outside USA)
  • Date Of Birth
Follow these steps
Here’s how to cancel by Login.
  1. Goto http://www.eharmony.com/login
  2. Log in to your account using your email address and password
  3. Scroll down to locate “My Settings”
  4. Click on “My Settings”
  5. Click on “Account Settings”
  6. Scroll down to locate “Cancel My Subscription” or “Close Account”
  7. Click on “Cancel My Subscription” or “Close Account”
  8. Provide your account information when requested
  9. Keep your confirmation number or email as proof that you cancelled your account
Here’s how to cancel by Phone (Live Agent).
  1. Dial 1-844-544-3178
  2. Select phone menu option 3
  3. Select phone menu option 1
  4. Ask the representative to cancel your account
  5. Provide your account information when requested
  6. Ask the representative if you will be charged again
  7. Ask the representative for a refund
  8. Ask the representative for a confirmation number or email
  9. Keep your confirmation number or email as proof that you cancelled your account
Here’s how to cancel by Mail.
  1. Write a letter requesting your account be cancelled
  2. Provide your account information when requested
  3. Ask the representative for a confirmation number or email
  4. Send your letter via certified mail to Attn: Cancellations, P.O. Box 3640 Santa Monica, CA 90408
Here’s how to cancel by E-Mail.
  1. Goto http://www.eharmony.com/singles/servlet/rightnow/landing?p_next_page=ask
  2. Provide your account information when requested
  3. Click on “Continue without login”
  4. Provide your account information when requested
  5. Click on the green button that says “submit”
  6. Keep your confirmation number or email as proof that you cancelled your account
Statement Charges
We’ve been able to associate eHarmony with these bank statement descriptions.
  • EHARMONYCOM
  • EHARMONY.COM
  • EHARMONY.COM 800-951-2023 CA
  • EHARMONY.COM 800-965-7082 CA
  • EHARMONY.COM 844-544-3176 CA
  • Payment to eHarmony.com

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